Hp Envy Turn the Printer Off and Turn It on Again

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HP Printers - Printer Turns Off Unexpectedly or Repeatedly

This document is for HP Deskjet, Officejet, Photosmart, and Envy printers.

The printer suddenly turns off without alarm. A print, copy, browse, or fax task fails because power might exist depression or the printer is off. The printer does not respond to any job when it is turned off. When the printer is continued to an outlet that supplying low power problem, the printer might plow off repeatedly.

Step 1: Alter the energy settings (optional)

Your HP printer is designed to reduce power consumption when the printer is not active. Machine Power Off or Schedule On and Off enables the printer to turn off subsequently 2 hours of inactivity. When y'all are ready to utilise your printer again, press the Ability button to turn the printer dorsum on.

Check the Schedule On and Off or Auto Power Off feature on the printer's control panel or through the software, depending on your printer model.

Change the free energy settings from the control console

Navigate to the Setup menu, and then check the free energy settings.

Open the Setup menu, then click Preferences. Click Schedule Off, Auto Ability Off or Auto-off, depending on your printer model, and so alter any settings, if necessary.

Cheque the Schedule Off or Auto Power Off feature from the software

Open up the printer software, and then check the free energy settings.

Windows

Check the Schedule Off or Auto Power Off feature with HP Printer Assistant for computers with Windows.

1. Search Windows for your printer model, and then select your printer in the list of results.

   HP Printer Assistant opens.

2. Double-click Maintain Your Printer.

   The Toolbox window opens.

3. Click the Advanced Settings tab, and so change the settings, if necessary.

   Figure : Example of Avant-garde Settings Machine-Off enabled feature

   

4. Follow the on-screen prompts.

Mac

Cheque the Schedule Off or Car Power Off feature with HP Utility for your macOS or OS X computer.

1. In the menu bar, click the Apple icon .

2. Click Arrangement Preferences.

3. Click Impress & Fax or Impress & Scan.

4. Click the name of your printer, and so click Open up Print Queue.

5. Click Printer Setup or Settings, click Utility, and and then click Open Printer Utility.

   The printer carte du jour opens.

   Effigy : Printer card

   

6. Click Motorcar-off to open the feature.

   The Car-off menu opens.

   Figure : Example of the Machine-off menu

   

7. Change the settings, if necessary.

If you lot are unable to check the printer power settings or the result persists, continue to the next stride.

Footstep two: Restart the printer

Resarting the printer might resolve any connectivity error states.

1. With the printer turned on, disconnect the power string from the printer.

2. Unplug the power cord from the ability source.

3. Wait sixty seconds.

4. Reconnect the power string to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

If the issue persists, proceed to the next step.

Step 3: Update the printer firmware

HP regularly releases printer updates. Updating the printer firmware might resolve the effect.

note:

The HP printer must connect to a wired (Ethernet) or wireless network with an active Internet connectedness to receive updates.

Windows

Update the printer firmware for printers connected to a estimator with Windows.

1. Make sure the printer is on and connected to the computer through your local network or USB cable.

3. If a Permit's identify your product to get started page displays, click Printer.

4. Type your printer model number, and and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you demand to modify the version of Windows, click Alter, select your version, and then click Alter.

6. Click Firmware, and so click Download.

   If a Firmware department is not listed, an update is not currently bachelor for your printer.

7. Salvage the file to your calculator.

8. Locate then open up the file to get-go the installation procedure.

9. When the HP Printer Update window opens, see if the printer serial number displays or a prompt for printer model displays.

   • If the serial number displays, select the checkbox adjacent to it, so click Update.

   • If the serial number displays but the status is 'not applicative' (grayed out), you do not need the firmware update. Click Cancel.

   • If the serial number does not brandish and your printer uses a network connection, connect a USB cable to the printer and computer. Expect twenty seconds, so click Refresh. When the serial number displays, select the checkbox next to it, and then click Update.

     

   • If you are prompted to select the printer model to update the firmware, select your printer model, and then click Send Firmware.

     

10. When the update completes, click OK.

11. If yous continued a USB cable to update your network printer, remove the USB driver installed past Windows.

    1. Search Windows for command console, and then click Control Panel in the results.

    2. Click View Devices and printers.

    3. Right-click the USB printer device that matches your printer model, and so select Remove Device.

    4. Disconnect the USB cablevision from the printer and the calculator, and then restart the computer.

Mac

Update the printer firmware for printers connected to a Mac.

1. Make sure the printer is on and connected to the computer through your local network or USB cable.

3. If a Let's place your product to become started page displays, click Printer.

4. Blazon your printer model number, and then click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you lot need to change the version of macOS or OS X, click Alter, select your version, and and so click Change.

6. Click Firmware, and and then click Download.

   If a Firmware department is not listed, an update is not currently bachelor for your printer.

7. When the download is consummate, open the [Printer_name].dmg file.

8. Double-click HP Firmware Updater.

9. Click the name of your printer, and and then click Proceed.

   

10. The updater checks the firmware version installed on the printer, and then displays the results in the Update Information window.

    • If Device is set up to be reflashed displays, click Continue to update the firmware.

      When the update completes, click Done.

    • If This Firmware Updater does non contain upgrades for your device displays, the printer firmware is already updated to the most recent version. Click Cancel to leave the updater.

After firmware is updated, check the printer power options as was done previously. If you are unable to change the power settings or the issue persists, go along to the next step.

Pace 4: Plug the printer straight into a power outlet

If the printer is plugged into a power strip or surge protector, the printer might not exist getting enough power to properly part. To resolve the issue, plug the printer into a wall outlet.

1. Plow off the printer.

2. Unplug the printer power cord from the power strip or surge suppressor.

3. Inspect the power cord for whatsoever vesture or damage. If the power cord shows whatever damage, contact HP to supercede the power cord.

4. Expect at least 30 seconds, and then plug the ability cord straight into an electrical outlet. Do non use a power strip or surge suppressor.

5. Turn on the printer if information technology does not turn on by itself.

If the issue persists, continue to the next footstep.

Step 5: Make certain other devices are not causing the issue

Having also many other electronic devices continued to your printer might crusade your printer to lose power and turn off. Make sure the USB cable runs straight from the computer to the printer.

note:

Endeavour a dissimilar USB cable if 1 is bachelor. HP suggests that the USB cablevision not exceed 3 meters (10 feet) in length.

1. If the printer is connected to a USB hub, disconnect the hub, and then connect the USB cable straight to the calculator and the printer.

2. Remove whatever retention cards or USB drives from the printer.

3. Turn the printer off, and then turn the printer on.

If the issue persists, keep to the adjacent step.

Pace half dozen: Plug the printer into a different electrical outlet

Occasionally an electric outlet will not provide enough power for the printer. Endeavour plugging the printer into a different outlet.

1. Turn off the printer.

2. If applicable, disconnect the USB cable from the printer.

3. Disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the electrical outlet.

5. Motility the printer to a different electrical outlet, preferably to one in another room or expanse, and on a different electrical circuit.

6. If applicable, reconnect the USB cable to the rear of the printer.

7. Reconnect the power cord to the rear of the printer.

8. Plug the power cord into the electrical outlet.

9. Turn on the printer if information technology does non plough on past itself.

If the issue persists, proceed to the next stride.

Footstep 7: Replace the ability module

Depending on your HP printer model, the power supply might include a power module within the printer (internal) or outside the printer (external). Read the section that matches the power supply type for your printer.

External power module

If the indicator light on the power module is off, or if the power module does not have an indicator light and you lot have tried all of the preceding solutions, replace the power module.

Figure : Case of a ability cord that plugs into an external power module



1. Rear of printer

2. External power module

3. Wall outlet

Internal ability module (replaceable power modules simply)

If the indicator light on the printer is off or if at that place is no indicator calorie-free, and y'all have tried all the preceding solutions, continue to the next footstep to Service the printer.

If the issue persists, go on to the side by side step.

Step 8: Service the printer

Service or replace your HP production if the result persists later on completing all the preceding steps.

Go to Contact HP Client Support to schedule a product repair or replacement. If you lot are in Asia Pacific, you will be directed to a local service eye in your area.

To confirm your warranty condition, become to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Source: https://support.hp.com/id-en/document/c03365241

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